Quality Analyst I – Bilingual
Department: CS TS Q&E HA- 40107
Job Code: 20162
Job Function: Engineering
Life’s more than having the latest technology. It’s about the experiences technology creates. From TVs at http://www.lg.com/us/tvs and home appliances at http://www.lg.com/us/appliances to cell phones at http://www.lg.com/us/cell-phones and computer products at http://www.lg.com/us/computer-products , LG delivers consumer electronics that allow you to embrace life and prepare you for its greatest moments.
LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances with industry leading Technical and Customer support. We represent more than 80,000 people working in 114 local subsidiaries around the world. We offer a competitive compensation structure with 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off.
The Quality Analyst I conducts data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products.
Bilingual proficiency in English and Korean is required.
+ Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
+ Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions
+ Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality
+ Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
+ Document quality issues for management review, prepare reports and report findings at various meetings and work groups
+ Bachelor’s degree in Engineering field
+ Minimum of 2 years of professional Analyst experience
+ Bilingual (English and Korean) is required.
+ Intermediate level of knowledge in Microsoft Excel and PowerPoint